Refund Policy

Not entirely satisfied with your purchase? We will make it right! 

 

Non-received items Guarantee


Mistakes happen and annually a small percentage of parcels get lost by the postal service. If your ordered item hasn't arrived within 28 days of the date of original purchase (USA), please contact our support team and a replacement item will be sent. 
This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries.


Returns

Our returns policy lasts 14 days from the day of receiving your item. To be eligible for a return, your item must be unused and in the same condition that you received it. Please do not send your purchase back to the sending address. We will provide a return address once we receive your item. 

 Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If it is approved, then your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment, within few business days.


Exchanges (if applicable)

In the unlikely event that your item arrives defective or damaged, we will send a replacement. Please email the photo evidenc eto support@neonwish.com.


Shipping

To return your product, you should mail your product to the address provided to you after you contact our customer service. You will be responsible for paying for your own shipping costs for returning your item. All shipping costs are non-refundable.


Depending on where you are located, the time it may take for your exchanged product to reach you, may vary. By purchasing from this website you fully agree and understand this return & refund policy.