We are based in two truly-unique parts of the world: Oregon, USA and Munich, Germany. This diverse partnership allows us to work with some of the worlds most unique artists. See Our Story to learn a little more about the NeonWish Watch Brand.
Our secure Shopify servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the bottom status bar or right next to the URL display on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (Secure Sockets layer) Encryption to protect your personal information from unauthorized use. Please also see our McAfee SECURE Certification status.
Delivery usually takes between 7 and 10 business days (including production). Delays can happen, in which case you can track your order via our tracking section or contact us and we'd be happy to assist.
* Please note that during the festive season, delays are possible. Please be sure to factor in additional transit times, particularly on our FREE SHIPPING items.
Should your item not arrive within 14 days (USA), we will either resend the item or issue a refund - this is our guarantee!
We believe in our products and we want to make our customers smile! This is why we offer a 7 day return policy on all of our items.
In the unlikely event that you are not completely satisfied with your product, please send us a message within 7 days of receiving your order at our contact us page. Please include your order number and we will send you the return address. Shipping & handling costs are non-refundable. Your item must be in the original packaging, unused and in the same condition that you received it.Once the item is received, we will process your refund.
Damaged items: If an item arrives damaged, we will of course replace the item at no additional cost to you.
We're glad you asked! We like being upfront about any potential additional charges.
United States: Since our sales office is located in Germany, no sales tax is charged on U.S orders. The same goes for customs fees and duties.
International:: No additional tax charges are added to international orders (excluding Germany), however please keep in mind that your local customs office may charge additional customs fees, VAT or duties upon entry into your destination country. While this is usually unlikely for most international orders, international tax laws differ greatly and we are unable to accurately advise you on this topic.